Shipping Policy

SHIPPING FEE

Except for the Middle East countries, the shipping is charged separately, and all other regions will be free.

Standard Shipping（7-15days), FREE.
Expedited Shipping(5-7days), $15 ONLY.

Note: 1) Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.

2)Once the package has been dispatched, the delivery address cannot be changed.

The logistics we cooperate with are as following:

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

We now ship to:

USA
Canada
Mexico
Europe
Australia
UAE
Asia

The standard process time of order is between 3-5 business days, Monday through Friday 9 am to 6 pm Eastern Standard Time. We do not process on the Sunday or holidays. Usually, the orders can be shipped out within 72 hours after getting the payment, not including the weekends or holidays. Please plan in advance accordingly.

TRACK YOUR ORDER TO YOUR DOOR

When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this, please email us at support@smilecarehealth.com and we'll update you on your order's progress.

When you are ready to sign for the package, and founding that the package is broken. please take some pictures to prove that firstly. and contact us, then please refuse the package.

ADDRESS CHANGES

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Note：
The address cannot be changed after shipping, so please make sure that your address is filled in correctly after ordering and before shipping.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@smilecarehealth.com. All you need to do is send us an email with the subject line "CANCEL".

NOTE: When you are ready to sign for the package, and founding that the package is broken. please take some pictures to prove that firstly. and contact us, then please refuse the package. 

Any concens, please feel free to email us:support@smilecarehealth.com