FAQS

Questions List:

 About Order
Q: Can I change my order?
A: We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.
Q: How do I cancel my order?
A: If you wish to cancel your order, you can send an email by "Contact Us".
Q: How do I track the progress of an order?
A: Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Q: Can I change my delivery address after I have placed my order?
A:  If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
 About Payment
Q: Is it safe to use my credit/debit card at this website?
A: We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Q: Which currency will I be charged in?
A: We currently only support the following currency for charging our customers in their local currencies: USD.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
Q: Are there any hidden costs?
A: There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Q: What forms of payment do you accept?
A:

Our checkout page only accepts Paypal as forms of payment.You can connect your credit card, debit card or bank account to PayPal for purchasing products.
 About Return and Exchange
Question: Are returns free?
A: No, for more details please read our returns & refund policy. Or Feel free to contact our support agents through email or contact us form for more details.
Q: How do i return products i do not like?
A: Please contact us by email to let us know your request first and refer to our return&refund policy. Our email is: support@smilecarehealth.com. Besides, www.smilecare health.shop cannot accept returned products that have been man-made damage.
Q: What if the product i received is damaged or missing item?
A: Please refer to our return&refund policy.Besides, We cannot accept returned products that have man-made damage. 
You must report damage or missing items within 3 business days of receipt by contacting us at support@smilecarehealth.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.
Q: What should i do if i do not receive my items in time?
A:

In rare cases, you have not received the products for more than 30 days. Please contact support@smilecarehealth.com and we will deal with it immediately.
 General Questions
Q: How do I contact customer service?
A: Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email by "Contact Us"
Q: Is there a warranty?
A: All of our products are one-year warranty, except our used machines. The used machines do not apply to the one-year warranty and one-month refund policy. Please feel free to keep in touch if necessary.
Q: Can I use multiple coupons on the same transaction?
A: Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

 Any Concens , feel free to contact us: support@smilecarehealth.com